Refusionspolitik

Right to return

Cancellation of agreement
A buyer has the right to cancel the agreement without explanation if the goods are returned within 90 calendar days of receiving their goods.

Return deadline
Suppose the final day for exercising the right to order cancellation falls on a holiday, Saturday, Sunday, Constitution Day (Denmark), December 24th, December 31st, or January 1st. In that case, the deadline will expire on the following working day. The deadline will be considered met if the buyer notifies the seller of the buyer's intention to exercise the right of return before the deadline has expired.

Returning goods

How to return items
If the buyer has received any goods or set of goods that the buyer wishes to return to the seller, the buyer must fill out the return slip enclosed with the order. It is required that the buyer notes the order number and the item numbers on the return slip and that the items are returned in the original packaging.

The buyer must return the goods to Vinderskov no later than 14 calendar days from when the buyer has notified the seller that the buyer exercises the right to return. The return is considered timely if the item is submitted for postal delivery or another delivery service responsible for delivering the goods to the seller before the expiry of the 14 days. The receipt of a submission for postal delivery or equivalent must be presented as proof of timely return.

The buyer must pay for the return parcel and send the parcel to the seller's address. The seller does not accept packages delivered to a post office or parcel shop. All goods must be returned to Vinderskov, Jægersborggade 4, 2200 Copenhagen, Denmark, Europe.

Exchange of goods
If the buyer wishes to exchange items bought, the buyer must place a new order for the new items and return the goods the buyer wishes to trade in compliance with the seller's return policies.

Refund Policy

Return of payment
In the case where the buyer exercises the right to return. The seller must refund all payments made by the buyer (including the delivery costs) - no later than 14 days from the date the seller receives the notification of the buyer's decision to cancel the agreement. The seller will carry out the payment return using the same payment method the buyer used for the original transaction - unless the buyer expressly requests otherwise. The buyer will not be subject to any charges regarding the repayment in any circumstance. The seller may withhold a refund until receiving the returned goods or until the buyer has presented documentation for the return of the goods, whichever comes first.

Right of complaint

Reporting defective goods
In compliance with the Danish Sale of Goods Act, the seller provides a 24-month warranty on all items. The right to claim compensation means the buyer may complain about errors and defects to the goods within 24 months of purchase. The buyer must claim within a reasonable period after such an error or defect has or should have been noted. If the buyer's claim is upheld, the seller repays freight charges in the sum of applicable rates, which the buyer may have incurred in returning the item.

The buyer's liability is limited to any impairment of the goods' value due to a handling that is more than is required to determine the item's type, qualities, or manner of function. The buyer can claim by sending the returns form with the applicable return grounds code as well as the defective item to the seller's address: LSV 10, 2000 Copenhagen, Denmark, Europe.

Information about the appeals authority.
Any wish to complain about an item purchased on vinderskov.com can be submitted to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby, Denmark. View more at https://www.forbrug.dk

You can also submit your complaint to the European Commission's online complaints portal. The EU Commission's complaints portal is particularly relevant if you, as a consumer, live in an EU country other than Denmark. Submit complaints at http://ec.europa.eu/odr. When submitting a complaint, you must state our e-mail address, customerservice@vinderskov.com. Further information regarding guidelines is available at https://ec.europa.eu.